Frequently Asked Questions (FAQ)

1) What is included in my meal?

One entree and two sides for two or four people, depending on order size. Our meals are well-rounded, and always include a starch, veggies, and protein. Each week, you have the option to purchase add-ons such as sides, soups, and desserts for an additional charge.

2) I have special dietary preferences, restrictions, or allergies. Can I request a substitution for an ingredient or item I don’t want in my meal?

We accommodate allergies and dietary restrictions such as gluten-free and dairy-free for an additional fee of $10 per month. We are unable to make custom substitutions based on personal food preferences, but you are welcome to give your meal to a family or friend, or we can donate your meal to a family in need with advanced notice. Please email elana@sonomafamilymeal.org for assistance.

3) Where and when do I pick up my meal?

Days and times: Healdsburg pick up is on Wednesdays, all other locations are on Tuesdays.
While some deliveries will arrive early, your guaranteed pick up time is from 5:00 to 6:30 PM. Our refrigerated delivery van drops meals off to the non-refrigerated distribution sites by 5pm, so this time range is to ensure there is no health risk from the food being unrefrigerated for too long.

Locations:

East Petaluma - Sonoma Family Meal
1370A Redwood Way, Petaluma, CA 94954

West Petaluma - Rusty Hinges Ranch
212 Chileno Valley Rd, Petaluma, CA 94952

Santa Rosa - Wilibees Wine & Spirits
700 3rd St, Santa Rosa, CA 95404

Sebastopol - The Punchdown at The Barlow
6770 Mckinley Street, St 130 Sebastopol, CA 95472

Healdsburg - Dragonfly Floral
425 Westside Rd, Healdsburg, CA 95448

Stay tuned, as we are working on finding additional distribution locations in neighborhoods near you!

4) What if I miss my pick up or What are my alternatives if I can't pick up my meal this week?

If you are unable to pick up on pick up day, please email elana@sonomafamilymeal.org in advance to explore alternative options. Some distribution sites may be able to refrigerate your meal overnight if needed, but it's not guaranteed, so your meal might be donated by the end of the night. Please do not reach out to the business directly, as it could jeopardize our partnership with them.

If you know you cannot pick up your meal at all in any particular week, it is best to let us know as much in advance as possible, so that we can divert food waste and arrange for your meal to be donated to a family experiencing food insecurity before being sent for delivery.

5) Can someone else pick up my meal on my behalf?

Absolutely! If you'd like someone else to pick up your order or you’re going to be out of town that week and want to share the love with a friend or family member, just make sure they can provide the name the order was placed under and arrive at the designated pick-up location and time. You can also let us know in advance by emailing elana@sonomafamilymeal.org.

6) Planning on being out of town for one of the subscription weeks? No problem! Here are your alternatives:

Let Sonoma Family Meal donate your meal.
Donate your meal to a friend or family member to enjoy!
We can provide you a partial refund of one week if needed.

Contact elana@sonomafamilymeal.org in advance to schedule one of these options.

7) What is the cost of the meal subscription?

The meal subscription costs $36 per week for the two-pack and $72 for the four-pack. This breaks down to $18/meal, which is enough to feed one person on average. Our meal subscription is charged monthly, making the two-pack $144 total and the four-pack $288.

8) How long will my meal stay good for?

Meals are cooked one day before distribution to pickup sites to leave our team enough time to pack and deliver on pickup day. Please consume your meal within four days from pickup to reduce risk of food illness.

9) Is SFM Provisions right for me?

Provisions is perfect for adventurous eaters who love discovering new flavors and dishes that might not typically be part of their home cooking repertoire. Our meals are partially prepared by alumni of our culinary job training program, and while every effort is made to ensure quality, occasional variations may occur. We encourage you to enhance flavors to suit your taste by adding extra seasonings or reheating with butter, if desired.

If you're seeking a subscription that delivers consistent variety and supports a great cause, we think you'll enjoy what Provisions has to offer! However, if you have very specific preferences or are looking for perfectly uniform meals, this may not be the best fit for your needs.

Should you have feedback or a less-than-satisfactory experience, please reach out to elana@sonomafamilymeal.org—we are committed to making things right and ensuring your satisfaction.

10) How does the auto-recurring subscription work and can I purchase it for one month only?

SFM Provisions is now exclusively available as a recurring subscription and is no longer offered as a one-time, one-month purchase. This change was driven by popular demand for an auto-renewing option, which our previous platform could not support. Additionally, we found that transitioning to a recurring-only model better aligns with our team’s capacity, ensuring smoother operations on the backend while maintaining high-quality service for our subscribers.

In an auto-recurring subscription, your card will be charged on the same date as your original payment date each month.

12) What if I have additional questions?

Please contact our office at (707) 978-2340 or email elana@sonomafamilymeal.org.

11) How can I cancel my auto-recurring Provisions subscription or change my credit card details?

To cancel your subscription or update the credit card on file, please contact Elana at 707-536-1026 or elana@sonomafamilymeal.org.

Subscriptions are automatically charged each month on the date you originally signed up. To avoid being charged for the upcoming month, please check your bank statement and contact us prior to your next scheduled payment date.

Please note that we are unable to prorate refunds. If you choose to cancel, you will continue to receive meals for the remainder of your current subscription month. As long as you cancel before your payment date, you will not be charged for the following month.